HOW DOES SHIPPING WORK?

Advenaa partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Vietnam, Thailand, Tibet, China, India, etc. via our partnership with USPS.

Your item may take 12-25 business days to arrive(up to 35 business days if our preferred courier isn’t supported in your country). Please do not panic if it does not show up immediately, it’s on its way (please email us for tracking)  🙂

We offer international shipping options too – no matter where you are, you can buy from us!

 

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you’re buying from outside of the U.S. (particularly in Canada), your country’s customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada’s customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country’s customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we’ll send you a replacement!